Comcast Sucks

[snglparent]

 

I'm a work from home rep for a major retailer and use Comcast for my internet service. Until recently I didn't know just how much they DO NOT care about their customers. Starting on Oct 28th I had noticed intermitted issues with the internet and its interruptions. Seeing as I need a steady internet connection to the internet to work this was causing a great inconvience to not only me but my customers. As time progressed the interruptions became longer and more frequent. Nov 5th I was unable to work because the interuptions were to frequent. From Nov 5-8th I was rendered unable to work due to their issues. After speaking on the phone with many reps and having numourse techs come out and tell me my connection was fine, I was notified by an Ms Allison that a part would have to be replaced and everything should be fine on Nov 11th. Well she was right about that part but failed at the rest. Nov 12th the same thing happened. That evening a tech came out to the house and was conferenced in with other people in my area having the same issue, one tech at each house. 7 hours they were here troubleshooting the issues. It appears to finally be fixed but, they have left something out. What about my loss in pay? Who's going to pay me for the time I lost from work due to their issue? I've lost in wages alone $662!!!

Is a credit on my bill going to put food on the table for Thanksgiving?

Is a credit on my bill going to pay my bills?

No it's not. So now what do I tell all my creditors and my kids.....Oh sorry about that but I've got a credit on my bill!!!! Want that????

This is going to put us so far behind with everything. My paycheck should cover my insurance and maybe $100 left.

BUT I GOT A CREDIT ON MY BILL!!!!!!!!!

This is unfair!!! It's not my fault you don't have a team looking at possible future problems just the issues at hand. Not my fault you couldn't get your act together until I finally missed 5 working days and called the corporate office.

When I asked them for the pay I lost they said "You've got a credit on your bill!"

[sati769leigh]

Nov. 14, 2009 at 8:16 AM

YIKES! so sorry about this

[Anyana]

Nov. 14, 2009 at 8:22 AM

Hey, I had a similiar problem with comcast and I went to their website and found the contact us link.  There is one in there where you can talk to the coorparte office.  When I sent that, they responded within about 12 hours and he had a tech out to finally resolve the problem.  He also gave us a credit(yes I know, you already have one).  The point is that the problem was resolved quickly.  I simply told him that I had already been in touch with Clark Howard and I was supposed to keep the team updated with anything that would happen between me and Comcast.  Maybe if you told him all that you told us, you would get something besides a credit.  You never know if you don't try.

[snglparent]

Nov. 14, 2009 at 8:50 AM

When I first had the internet issues and was unable to work I did e-mail the link you're refering to and spoke with a ms allision. I've also called corporate about this and next it's a letter to the president of comcast.

(Original Poster)

[Krystallized]

Nov. 14, 2009 at 3:57 PM

We are also Comcast subscribers experiencing problems with crap connection. It's been more noticeable recently (say the last week or two) and it's come to the point where we disconnect and reconnect our modem at least 3x per day. For the money we pay them--I want speed damn it!

[snglparent]

Nov. 14, 2009 at 4:15 PM

I'm switching to bellsouth which can't be any worse. Only trouble is I've got to hang with comcast for 3 weeks until they have a line out here. Hard to believe this apartment has never had bellsouth sevice.

(Original Poster)

[DreaKevAiyana]

Nov. 14, 2009 at 10:03 PM

My DH has been a cable installer for 2 different cable contractors, and has worked with Bright House (in Orlando), Comcast (in Portland), and Comcast (here in SWFL).  Bright House definitely takes care of their customers and not their workers, and Comcast takes care of only themselves!  DH had a customer a week ago who had 4 different techs at her house trying to solve her phone and internet issues, and after not being able to fix it after 4 hours(he's the company's go-to guy when it comes to a job that 'can't' be fixed), he found out from the lady that she had spent well over $500 getting new lines installed and new equipment, and that she has a disabled child, and there was one day where they needed to call 911 for their child, and because the phone was out they weren't able to, and had to run to a neighbor's (during an emergency!) in order to call 911!!!  And, as far as he knew from what she said, she's not getting anything reimbursed (thank God it's not her son's life she needs back!), and is just switching to Embarq.  That, really, is just 1 story out of many that shows exactly what kind of company Comcast is.  Good luck to you, I wish I could give you some good advice, but with Comcast, I really don't know what to do....