So lets just say this-MY CABLE/INTERNET/PHONE is still not fixed. After much arguing I have filed a complaint with the better business bureau.....and then I read the news and guess what I saw...

Tornado Victims Billed for Cable Damage

Advertisement
Buy AP Photo Reprints
Your Questions Answered
Ask AP: Jobless Rates and Gas Coupons

 

WHEATLAND, Wis. (AP) -- Having a tornado demolish her home was bad enough. But weeks later when Ann Beam received a $2,000 cable bill for destroyed equipment, she was floored.

"I just couldn't believe it," Beam said. "I was like, 'What are they thinking?'"

Time Warner Cable billed a number of Wheatland residents for equipment damaged in the Jan. 7 twister. Beam's bill covered five cable boxes and five remote controls.

She immediately called the cable company, but a man who identified himself as a manager said there was nothing the company could do.

"They said I would have to take the bill and turn it in to my insurance company," Beam told the Kenosha News for a story on the paper's Web site Thursday.

But her cable equipment was nine years old, and the insurance company would pay only a depreciated value, she said.

Beam's case was simply a misunderstanding, Time Warner Cable spokeswoman Celeste Flynn said. Some customers were charged for unreturned equipment, but only because they canceled or transferred their service without mentioning the tornado, she said.

"We understand this is an unusual situation," Flynn said. "All they will need to do is call, and we will take the equipment off their account."

The rare winter tornadoes destroyed more than two dozen homes and damaged nearly 80 others in Kenosha County.

© 2008 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed. Learn more about our Privacy Policy.

 Purchase this AP story for reprint.

Add A Comment

Comments:

lillpop
Feb. 1, 2008 at 4:06 PM   UNREAL!!! Sorry for your troubles

Message Friend Invite

Want to leave a comment and join the discussion?

Sign up for CafeMom!

Already a member? Click here to log in